Warranty and returns

Warranty service

The warranty period is stated on the laptop page and warranty document. Covered repairs are free. Provide proof of purchase, the model, serial number and a description of the issue. We will arrange the next steps after diagnosis.

Exclusions

The commercial warranty excludes damage caused by mishandling, liquids, incorrect voltage, improper use or unauthorised repairs, and software faults. Accessory coverage is specified in the warranty document.

Purchase terms

We do not offer voluntary returns of fault-free items. Faults or discrepancies are handled following diagnosis and applicable law. This does not limit statutory consumer rights, including withdrawal rights for online purchases where applicable.

Contact us

Please photograph transport damage and notify us promptly. Message us on WhatsApp or call 599 000 655.